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Job Details
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Customer Success Content Specialist Location: Anywhere in Canada At Juniper Networks, we dramatically simplify network operations, driving superior experiences for network teams and those they serve. We believe that powering connections will bring us closer together while empowering us to solve the world’s greatest challenges. Our Customer Success team is transforming how we engage customers across their journey with Juniper. We are seeking a Customer Success Content Specialist with excellent writing skills and a strong track record in leading impactful marketing programs that engage and enable customers to realize value with Juniper. The ideal candidate is an innovative and collaborative customer marketer with an eye for detail. Responsibilities
- Craft targeted messaging by key personas and audiences based on customer insights and analytics aligned to program strategy goals.
- Build integrated and ongoing communications campaigns to accelerate value for customers across their lifecycle, including onboarding, adoption, renewal, and upsell.
- Craft and configure the customer success communications, ensuring the value narrative and post-sale content (documentation and training) are integrated effectively.
- Partner with stakeholders to execute customer success marketing strategy.
- Write related internal communications—from emails to newsletter announcements to FAQs—to ensure stakeholder awareness.
- Draft related community posts.
- Innovate and optimize digital and/or in-person touchpoints that enable customers to self-serve for customer success tools, including the Juniper website, community, and user events.
- Report on results to understand reach, engagement and customer and business impact.
- Ensure brand and messaging consistency for all customer touchpoints.
- 2+ years’ experience in similar roles (customer marketing, services portfolio, digital marketing) for a B2B software technology company.
- Innovative, success-oriented marketer and doer, overcoming obstacles through creative problem solving.
- Data-driven, making decisions based on insights and setting clear measurement goals.
- Stellar cross-functional partner, who contributes positively to our culture and the growth of our team.
- Excellent communicator with top-notch writing skills and attention to detail.
- Comfortable collaborator, yet also self-motivated and directed.
- Demonstrated experience with CSM systems, including Totango or Gainsight.
- Organized planner balanced with adaptability and ability to pivot plans based on stakeholder input.
- BS/BA degree in a relevant field, such as business, communications, marketing, or technology.
- Experience with AI, networking, and security technology.
About the Company
Juniper Networks
Sunnyvale, CA, United States
Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since... Read more