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Job Details
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Have you ever used your smartphone, or Netflix, or cable TV, or WiFi and wonder how the giants in communication industry like Amazon, Google, Facebook, Telefonica, Orange, Deutsche Telecom and more – sustain the high-speed networks that power our daily lives. Think you’ve got what it takes to support these networks and keep up with their demands or – even better – get ahead of their next challenge? Where you’ll work: At Juniper, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that trough our core values Being Bold, Building Trust and Delivering Excellence. The role is part of the global Juniper Technical Assistance Center (JTAC) organization. We are a diverse team of dedicated and highly skilled people who represent many nationalities, working in a dynamic and flexible organization, dedicated to delivering better-than-expected support for our customers. If you are an experienced network engineer, have in-depth knowledge on networking protocols and love to troubleshoot, don’t hesitate and apply today! What you’ll be doing: Case Management:
- Become the dedicated focal technical support contact and handle high priority incidents for a limited number of Advanced Services customers, on specific Juniper Networks Routing products (M-Series, T-Series, MX-Series, PTX-Series, ACX-Series, QFX, EX and virtual products like vMX)
- Acquire in-depth knowledge of the Juniper infrastructure and technologies that are present in assigned customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution
- Take ownership of high priority or critical customer issues, isolate Juniper product issues at network/hardware/software level, ensure timely service restoration and resolution by using a systematic problem-solving approach
- Replicate customer environments and issues in lab and collaborate with Juniper Engineering teams in providing bug fixes on software issues reported by customer
- Collaborate with our Service Managers for high profile technical critical issues, involvement in conference calls and/or face to face customer account meetings
- Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customers networks evolve
- Bachelor's degree in engineering, computer science or related field, or equivalent experience
- At least 5+ years of experience in supporting large, complex IP-based networks.
- Proven experience in most of the following :
- IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
- Routing technologies : OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM)
- Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric
- Experience with traffic generators and network protocols analysis tools
- Strong problem-solving and troubleshooting skills
- Strong customer management and customer service skills
- Excellent communication and presentation skills
- Candidates with JNCIE/CCIE lab certifications or extensive Juniper product experience such as MX, PTX, QFX, EX, SRX will be given distinct preference
- Working experience with Operating System architectures (Linux, FreeBSD), Scripting languages (TCL, Perl, Ansible, Puppet, C, C++), Virtualization, Service daemons (DHCP, DNS, TACACS, Radius)
About the Company
Juniper Networks
Sunnyvale, CA, United States
Juniper Networks is leading the revolution in networking, making it one of the most exciting technology companies in Silicon Valley today. Since... Read more