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Job Details
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Functional Description: Storage tower is part of Distributed Infrastructure & Data Services - DI&DS tower (Global Infrastructure) and provides 7x24x365 management and support for American Express’ enterprise Storage services. Purpose of the Role: Senior Infrastructure Engineer role will provide day to day operational support for Storage administration and automation initiatives. This team manages storage throughout the delivery lifecycle and executes automation-led daily operations embedding self-service, self-healing and programmatic interfaces, including deployment of new Storage infrastructure and delivery of reliable, scalable and cost-effective storage solutions. Responsibilities:
- Manage delivery, support and maintenance of Storage solutions and tools, including day-to-day administration, configuration, provisioning and reclaim of SAN, NAS, Object, Backup, and Software-defined Storage.
- Drive the framework, development & delivery of automation to deliver routine tasks like provisioning, catalogue, slack-based self-service capabilities, monitoring, web APIs, as well as new capabilities enhancing customer experience, productivity, and overall availability of Storage systems.
- Manage capacity, performance, reporting and availability of enterprise Storage solutions, including active system monitoring and management.
- Drive Storage infrastructure issue resolution support, including problem analysis and development of problem circumvention solutions. Strong trouble-shooting skills are preferred.
- Deployment and validation of system changes including scheduled and emergency maintenance, patch management and upgrades to Storage infrastructure.
- Partner to perform due-diligence on new Storage products, architecture, solutions, tools and standing-up of the service offering. Perform operational readiness testing of new platforms, products and changed infrastructure.
- Ensure infrastructure is managed and operated in accordance with AXP policies and standards, including Security Compliance.
- Execute Storage infrastructure projects to improve availability, reduce costs and enhance customer experience. Knowledge of ITIL based Storage Infrastructure support processes, including incident, problem, and change management is required.
- Note: Schedule may be a non-standard work week to ensure 24x7 coverage.
- Around 10 years of proven experience of managing NAS, SAN, MDS, Backups and Object Storage products, including knowledge of hardware deployments, configuration, performance management, and troubleshooting.
- 8+ years of core experience with enterprise tools to manage Storage Alerting, Threshold monitoring, Performance, Capacity & Utilization reporting, etc. (e.g. Unisphere, ONTAP, Native GUI, ActiveIQ, Auto-support, OCUM/OPM, iCinga, ServiceNow, PURE1, OneFS, HyperIQ, Helios)
- 4+ years of experience with Automation, driving development of self-healing and self-service utilities stitched via API integration or front-end GUI interfaces.
- Minimum Bachelor’s degree in Computer Science / Management Information Systems, or equivalent experience preferred.
- Possesses good technical knowledge of Storage, Switching, Protocols, and Servers, including SAN with EMC PowerMax, PowerFlex, & PURE arrays (FC, iSCSI, NVME over Fabric), NAS with NetApp AFF & PowerScale arrays (NFS, CIFS), Backup with Cohesity, Object (S3) with Cloudian, ECS, Object Scale arrays, etc.
- Possesses SME knowledge for scripting languages, such as Public APIs, Ansible, Python, FLASK, Powershell, React/Node JS, MS-SQL, PostGres, Scripting, RestAPIs, CI/CD deployments, and have good subject matter understanding of Storage products’ RestAPIs and native CLI capabilities.
- Preference given to candidates with good knowledge and understanding of Storage Technology landscape of industry products, architectures, and solutions in context of Dis-aggregated Storage & Software-defined Storage, Scale-out SAN / NAS and Hyper-converged products.
- Good knowledge of Storage commissioning and decommissioning, Protocols (FC, NFS, CIFS), Hosting & Backup environment, SAN FC/IP Switches, Scripting tools, ServiceNow, etc.
- Self-motivated with strong communication skills, both verbal and written
- Ability to handle multiple tasks, set priorities, schedule, and meet deadlines (work under pressure and prioritize tasks)
- Excellent interpersonal skills including strong decision making, communications (verbal and written) and negotiation skills.
- Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
American Express Company
New York City, NY, United States
Our differences are what shape the world, and we’re committed to ensuring everyone is seen, heard, and feels like they truly belong. That’s why... Read more