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What Waters Corporation Has to Offer:
Waters Corporation is the world's leading specialty measurement company focused on improving human health and well-being through the application of high-value analytical technologies and industry leading scientific expertise. They offer:
Job Details
Overview: Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical authorities on Waters’ product suite. As a Regional Service Manager working for an industry leader, you'll provide management support to a team of field service engineers that are committed to ensuring Waters’ legendary service for our customers who apply our scientific instrumentation and software. In this exciting role, you'll have the opportunity to recruit, develop, train, and direct a team. The field service organization provides technical expertise for Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries. Waters Corporation, Eastern Regional Service Team is currently seeking a highly motivated Service Leader to join our world-leading Field Services Organization leading a service team of 10 in the greater Mid Atlantic South area, United States. Responsibilities:
- Provide directional leadership to the District Service Team ensuring a common vision and purpose to successfully balance and maintain good customer experience while driving internal annual operating plan strategies at the local level
- Adopt global/regional KPI’s and drive adherence locally through coaching to build standard processes driving down costs to the Service Organization based upon organizational strategies
- Partners with peers on regional projects to drive accurate change and develop standard processes
- Develops Team based on current/future scope of delivery of customer needs through service contracts and billable work through the most current product support available, providing training to the district Field Service Team
- Lead workflow and quality of work performed by the Field Service Team to ensure compliance in all areas of Service Operations for both service delivery and administration
- Meet on a regular basis with the leadership of new and existing customers to review service metrics to ensure alignment and partnership providing value to the customer
- Work closely with the Sales, Support and internal teams to ensure proper customer expectations are set for overall delivery of Customer success
- This is a remote position requiring you to work out of your home office when not traveling within the district
- BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
- You’ve acquired five plus years validated experience in leadership/management within the pharmaceutical, healthcare or academic/government environment in service or sales
- You have excellent Leadership, collaboration, influencing, mentoring, coaching, and communication skills including the ability to present, facilitate cross-functional meetings and interact with our customers every day.
- Travel for business and operate a company motor vehicle/drive (Valid Driver's License in good standing is mandatory) 50% of the time across the geography is required
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
- Ability and aim to empower and develop direct reports and others
- Interpersonal savvy in prioritizing customer needs with effective business decisions
- Create a culture of accountability, while empowering team members
- Personal sense of integrity, trust and dependability
- Ability to identify, prioritize, and handle critical issues, to avoid customer concerns/conflicts at a later stage
- Effective time management skills
- Ability to translate data into actionable information
- Strong negotiation skills
- Excellent verbal and written communication skills
- Follow customer/vendor credentialing
- The general base pay for this position ranges from $96,500 to $128,500 per year. Pay is based on several factors including market location, job-related knowledge, skills, and experience. #LI-Remote
About the Company
Waters Corporation
Milford, MA, United States
From the everyday consumer to scientists in the laboratory, we all rely on accurate information to make critical decisions. Waters Corporation is... Read more