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Job Details
About the Role: Grade Level (for internal use):09 S&P Global Corporate About the Role: Business Analyst II - Salesforce CRM Functional Analyst The Team: We are looking for a personable Functional Analyst with extensive experience in Salesforce.com which is the leader in CRM solutions for customer relationship management software and cloud computing. This is a terrific opportunity for a Cloud CRM subject matter expert to take on a leadership role within the CRM Functional Architecture group within Corporate Digital Technology Services. Responsibilities and Impact:
- Part of the Functional Architecture team with special focus on Salesforce and related suite of products
- Expand your experience from exposure to all business division priorities.
- Benefit from our long-standing partnership and commitment with Salesforce
- Work closely with business users to understand their needs and translate these into specific requirements (‘user stories’) for product development scrum teams to implement.
- Plan, prioritize, and maintain a healthy backlog of user stories aligned with the product roadmap.
- Collaborate with key stakeholders (Product Management, Development, and Delivery) to ensure goals are clear and aligned to business objectives.
- Identify and clearly communicate priorities, dependencies, and roadblocks to key stakeholders.
- Evaluate, track and report on project/product progress against the timelines, specifications and features defined in the product roadmap.
- Track feature/specification development against specific customer requests
- Anticipate, communicate, and escalate delivery challenges appropriately.
- Minimum of 5 years’ experience in project management, business analysis, and technology implementation in full life-cycle CRM engagements
- Minimum of 3 years’ experience with Salesforce.com
- Good understanding of Sales and Service Processes in B2B setting
- Salesforce certified.
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
About the Company
S&P Global
United States
At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening up possibilities. We Accelerate Progress in the world.... Read more