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Job Type
Full Time
Job Details
As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in serving Workiva’s customers and partners, as well as the Customer & Partner Experience (CPX) Team internally. You’ll work with many teams covering a wide range of activities, from operational and analytical tasks, to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for building relationships. What You’ll Do:
- Maintains a detailed knowledge of Workiva products and the impact they can have on our customers and partners
- Works cross-functionally within CPX and across Workiva
- Utilize JIRA, Zendesk, Gainsight and Salesforce.com for customer and partner account and user management
- Publish and moderate the digital customer communication experience, triage customer feedback, and collaborate with teams to address issues
- Assist on various CPX strategic initiatives, projects, and tasks which could include anything from building content or facilitating meetings
- Help define the roles and responsibilities of new coordinators to improve the overall program
- No previous professional experience required
- Bachelor’s degree or equivalent work experience
- Teamwork oriented with high attention to detail and experience in the designated area of expertise
- Organized with ability to effectively prioritize and multi-task multiple projects simultaneously to meet deadlines, organizational goal, and initiatives
- High-energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environment
- Customer-first mentality with ability to identify needs and expectations, and responds to requests in a timely and effective manner
- Technical aptitude, with competency in using Microsoft Word, Excel and PowerPoint
- Minimal travel
- Reliable internet access for any period of time working remotely, not in a Workiva office.
About the Company
Workiva
Ames, IA, United States
We founded Workiva to transform the way people manage and report business data with various collaborators, data sources, documents, and... Read more