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Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country) Basic Function サプライチェーンにおける受注・出荷~売上計上(Order To Cash )及びDistribution& Logisticsでの入荷~保管~出荷に至る一連の業務プロセスにおいて、データでのアプローチにより業務改善/サービスレベルの向上に貢献する Responsibilities
- データ分析等を実施し、業務改善を推進する
- Outsource Company(業務委託会社)及び3PL(物流協力会社)と協働し、チーム全体の作業効率を向上させる
- Customer Serviceにおける受注・出荷~売上計上(Order To Cash )及びDistribution& Logisticsでの入荷~保管~出荷に至る一連の業務プロセス改善提案
- 預託管理業務(短期・長期貸出・売上業務)における社内外へのサービスの向上
- 在庫管理業務
- 業務上、データでのアプローチで改善を実践したことがあること
- リーダーシップをもって業務に取り組むことができる
- 対人・コミュニケーションスキル(積極性・協調性・公平性)があること
- システムエンジニアの経験(尚可)
- Excel VBA/Accessを含むMicrosoft Officeのスキルがあること
- Power BI(SQL)
- ABC分析、原因分析、問題解決能力があること
- リーンシックスシグマ手法、統計分析、品質管理手法(尚可)
- 英語による読み書きができれば尚可 (尚可)
- Conduct data analysis, etc., to promote operational improvements
- Collaborate with outsource companies and 3PLs (3rd party Logistics service provider) to improve the work efficiency of the entire team.
- Propose a series of business process improvements from order receipt and shipment to sales recording (Order To Cash) in Customer Service and Distribution & Logistics(rom receiving to storage and shipment).
- Improve internal and external services in Consignment/Loaner Operations (Short-term and Long-term consignment Operations)
- Inventory management operations
- Experience of implemented improvements through a data-driven approach in business operations
- Ability to work in a leadership role
- Strong interpersonal and communication skills (proactive, collaborative, and fair)
- Experience as System Engineer (Optional)
- Microsoft Office skills including Excel VBA/Access
- Power BI (SQL)
- ABC analysis, cause analysis, and problem solving skills
- Lean Six Sigma methods, statistical analysis, quality control methods (Optional)
- Ability to read and write in English a plus (Optional)
About the Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers... Read more