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Job Details
About the Role: Grade Level (for internal use):08 The Role: DevOps Support – Associate The Team: We facilitate software development by owning and managing vendor hosted applications such as Gitlab, Azure DevOps, Github, Artifactory, Jira, Confluence, Mend, SonarQube and TeamCity. The Impact: This position will play a crucial role in providing technical support to our clients, ensuring smooth operation and resolution of any issues that arise. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and a passion for helping both our internal developer teams as well as external clients by providing a great developer experience. Shift Timing: The selected candidate will be required to work from 4 PM to 12 AM IST. This schedule allows for substantial overlap with U.S. business hours and facilitates timely communication and project continuity with our U.S. teams. What's in it for you:
- Use latest technologies to build state of the art solutions and get an opportunity to implement them.
- Work alongside global partners to create solutions that makes impact.
- Embrace a culture of growth, get resources to learn and thrive in your career.
- Provide real-time support to clients and internal teams during EU business hours.
- Manage and troubleshoot issues reported by clients.
- Collaborate with U.S.-based teams for resolution with the use of Splunk Observability and PagerDuty alerts acknowledgement.
- Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily.
- Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual in take process and current BAU work efficiently.
- Assist in creating and updating our existing documentations and knowledge base articles in Confluence.
- Bachelor’s degree in computer science, or related field, or equivalent work experience with 2 years of experience in cloud computing and applied solutions.
- Willingness to work assigned flex shift hours to support EU business operations.
- Excellent communication skills with the ability to engage effectively with global teams.
- Experience in AWS in deployment using Terraform or CloudFormation.
- Experience in developing CI/CD pipelines with Gitlab, Github, TeamCity, and Azure DevOps.
- Experience in troubleshooting using Linux operating systems.
- Solid understanding of languages such as Java, Python, Bash, PowerShell and the importance of automation.
- Strong problem-solving skills with the ability to think creatively to resolve issues.
- Ability to multitask and prioritize workload effectively in a fast-paced environment.
- Experience working with ticketing systems and knowledge base tools is a plus.
- Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual in take process and current BAU work efficiently.
- Assist in creating and updating our existing documentations and knowledge base articles in Confluence.
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
About the Company
S&P Global
United States
At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening up possibilities. We Accelerate Progress in the world.... Read more