Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Job Details
About the Role: Grade Level (for internal use):07 The Role: Associate – Technical Application Support The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, India (Gurgaon & Hyderabad), Pakistan, & Philippines. We provide opportunities to gain in-depth product knowledge & hone technical skills. The Impact: We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client happiness, and keeping the growth of our company under consideration. What’s in it for you:
- Collaborative work environment where you provide daily assistance to our clients
- Opportunity to work with an industry leader within the financial industry
- Growth opportunities within a vast segment of the company
- Responsible for product/technical support.
- Contributes expertise in testing upgrades and new releases from a client perspective.
- Provide new user orientation, education, and installation assistance; troubleshoot tech-specific problems and occasionally answer data and industry-specific questions – all via phone, e-mail, and Chat.
- Will work in both independent and group settings and be able to meet deadlines while ensuring both accurate and complete work.
- Basic understanding of the finance industry and proficient in computer applications and operating systems is a must.
- Expect to work rotating shifts, including Night and during weekends when necessary.
- Background in a service desk and customer base support setting
- Experience with customer support via telephone and email
- Experience of 1 year or above of customer support within an IT setting
- Ability to collect, analyze and summarize data to prepare clear reports
- Strong MS office (Word, Excel, PowerPoint) and Basic knowledge of SQL
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
About the Company
S&P Global
United States
At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening up possibilities. We Accelerate Progress in the world.... Read more