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Job Details
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. Reporting to the Country Manager of Canada, the VP, Lifestyle Benefits, Partnerships & Brand, will be a core member of the International Card Services (ICS) Canada Leadership Team, responsible for building and managing Lifestyle Benefits and Partnerships for the Consumer and Commercial businesses as well as activating the Amex Brand in Canada. In this high-profile ICS role, the successful candidate will be a thought contributor to the Canadian business, a strong collaborator who builds excellent relationships across enterprise stakeholders, and a leader who actively builds an extraordinary culture that grows and develops the next generation of exceptional leaders. This individual will lead all Lifestyle Benefits, including dining, entertainment and travel programs, build new forms of value outside of these programs and strengthen the Amex brand position in the market. They will work closely with key executives across product, customer engagement, acquisition and our Merchant team as well as with other functional areas, to drive an integrated, cohesive strategy for American Express Canada. Responsibilities:
- Develop, lead and execute all consumer and commercial Lifestyle Benefit and Partnership strategies to maximize customer engagement, profitable growth and ultimately market share
- Manage Lifestyle Benefit P&Ls to define growth strategies and priorities, set annual operating plans and consistently deliver on financial and customer commitments
- Lead all dining, entertainment, and travel benefit programs to create differentiated value and a sustainable competitive advantage in Canada
- Maintain a continuous focus on innovation with an external market orientation to understand key trends and capitalize on growth opportunities
- Identify new opportunities and optimize all existing Brand investments by integrating strategies and creating synergies with other teams
- Actively develop talent within the team and across the organization to drive deeper colleague engagement and create an extraordinary culture
- Build and maintain strong working relationships with key stakeholders across the organization, including partners across international teams
- End to end experience driving new strategies in payments, product and portfolio management across financial services
- Deep understanding of partner management with a proven track record of creating new forms of sustainable value for customers and enterprises
- Solid understanding of card economics and associated core levers, and proven success in identifying and executing on opportunities to improve profitability
- Extremely knowledgeable of consumer and commercial payment segments, including understanding existing and emerging customer needs and competitive forces
- Proven track record of influencing and negotiating with 3rd parties to create strategic value and elevate partnerships
- Ability to inspire through effective communication and engage in an authentic way with their team, key partners and senior leaders
- Outstanding strategic thinker who can translate a vision into action. Experience defining, implementing and delivering a growth strategy
- Excellent financial and analytical skills with a consistent track record of effectively managing and prioritizing large investment budgets with complex and competing strategic initiatives
- Consistent record of leading comprehensive strategic reviews, developing recommendations and implementation plans.
- Effective people leader and team player, with proven track record of change management, developing great talent, fostering an inclusive culture, and driving deeper colleague engagement
- Ability to build an environment encouraging innovation and strategic thinking
- Exceptional business judgment, communication and relationship building skills including an ability to influence and encourage others to support and rally behind key strategies and tactics
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
American Express Company
New York City, NY, United States
Our differences are what shape the world, and we’re committed to ensuring everyone is seen, heard, and feels like they truly belong. That’s why... Read more