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Job Details
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Customer Service Representative NARP to join our team for Cummins, Rumst in Belgium. Your tasks ü You are responsible for assigned customer accounts for the entire order life cycle to ensure orders are shipped to agreed deadline. ü You will act as the single-point-of-contact to Cummins' customers to process and fulfil customer orders, providing accurate documentation and continual communication to customer throughout the process. ü You can take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. ü You maintain accurate records of all internal and external interactions in the appropriate database/system. ü You ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. ü You act as liaison between the customer and aftermarket and/or manufacturing location for quality issues. ü You prepare and distribute standard and customized internal and customer reports. Your profile ü You have knowledge of Quality Management Systems and an understanding of Customer Order Management policies, procedures, and metrics. ü You are strong in effective communication and can express yourself fluently in English, both orally and in writing. ü You have a sense of customer focus and stakeholder management. ü Managing complex and large amounts of information is one of your strengths. What we offer ü You will find yourself in a warm environment and open working atmosphere. ü Attractive salary package with fringe benefits. ü Variable compensation based on organizational goals. ü Hybrid position. To be able to join us, we require a complete overview of your work history over the past 5 years. Interruptions longer than 28 days must be substantiated with related evidence. On www.mycareer.be you can download an overview of your work history, which we will ask for when you are invited for interview.
About the Company
Cummins Inc. is a global power leader with complementary business segments that design, manufacture, distribute and service a broad portfolio of... Read more