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Job Type
Full Time
Job Details
Job Description As the Supply Chain NPI Manager, you'll hold a pivotal role in orchestrating the seamless integration of new hardware products into ServiceNow's cutting-edge data center infrastructure. Your mandate encompasses overseeing every facet of the Supply Chain NPI process, from inception to the readiness of new product generation for production. You'll spearhead eForts to optimize supply chain processes, select vendors, liaise with engineering teams, decipher BOMs requirements, and ensure timely readiness for all BOMs, all while driving operational excellence to meet the dynamic demands of our business. What you get to do in this role:
- New Product Introduction (NPI) Planning:
- Collaborate cross-functionally with teams spanning Engineering, Product Management, TPM, program management, sourcing, and Supply Chain to craft NPI schedules and milestones.
- Conduct NPI readiness assessments, ensuring supply chain processes, materials, and resources align to support product launches.
- Identify and mitigate potential risks and bottlenecks that may impede NPI and future production timelines and objectives
- Supply Chain Management:
- Cultivate relationships with suppliers and VARs (Value Added Reseller) to secure timely component and material deliveries for NPI builds.
- Implement inventory management strategies to optimize stock levels and minimize excess or obsolete inventory.
- Negotiate pricing, contracts, and service level agreements with suppliers to drive cost savings and fortify supply chain resilience.
- Collaborate with engineering to grasp new developments and validate BOM readiness.
- Execution and Coordination:
- Oversee NPI builds' execution, ensuring adherence to production schedules and maintenance of quality standards.
- Monitor key performance indicators (KPIs) to gauge NPI performance and pinpoint areas for continuous enhancement.
- Cross-Functional Collaboration:
- Foster robust relationships with internal stakeholders, including Engineering, HW standard engineering, Supply Chain, and Sourcing, to foster alignment and synergy across functional domains.
- Serve as a conduit between departments to facilitate communication and troubleshoot issues encountered during the NPI process.
- Bachelor’s degree in supply chain management, Engineering, Business Administration, or a related field; MBA or advanced degree preferred.
- 6+ years' experience in supply chain management, with a focus on NPI or manufacturing operations.
- Profound understanding of supply chain principles encompassing procurement, planning, logistics, and inventory management.
- Background in the hardware or technology industry, preferably with familiarity in data center infrastructure.
- Demonstrated track record of successfully managing NPI projects from inception to production, delivering results punctually and within budget.
- Superlative communication skills, enabling eFective collaboration with cross functional teams at all organizational tiers.
- Robust analytical and problem-solving aptitude, with a penchant for data interpretation and data-driven decision-making.
- Proficiency in project management tools and software (e.g., Microsoft Project, SAP, Oracle) is advantageous.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more