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Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Clinical Admin Coordinator is responsible for initial triage of members, and the administrative intake of patients. Includes managing incoming calls, managing requests for services from providers/members, providing information on available network services and transferring members as appropriate to clinical staff. The navigator calls the patient, updates demographics, updates communication preferences, checks eligibility, works recalls, and pushes out electronic access to medical record. This position is part-time (20 hours/week) Monday – Friday, 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3 Delaware Drive, Lake Success, NY. Primary Responsibilities:
- We value work-life balance and have flexible on-site and remote non-clinical opportunities available.
- We believe in employee development, professional growth and company longevity.
- Our culture is one of mutual respect, teamwork and equality.
- Competitive salary, great benefits, and other attractive incentives.
- Manage administrative intake of members
- Calling on all referrals for the organization within 24-48 hours of the referral being entered
- Calls the patient, updates demographics, update communication preferences, checks eligibility, works recalls, and pushing out my chart
- Process incoming and outgoing referrals, demographic intake, notification and census roles
- Managing provider templates for patient access optimization
- High School Diploma / GED or equivalent experience
- Must be 18 years old or older
- 6+ months of customer service experience
- Experience with Microsoft Word and Outlook (email and calendar management)
- Ability to work onsite 20 hours per week between Mon-Friday, 8am-5pm; 3 Delaware Drive, Lake Success, NY
- 2+ years experience working with health care insurance.
- 2+ years of customer service experience
- 2+ years experience working in a health care facility- hospital, physician's office or medical clinic setting.
- 2+ years clerical or administrative support background
- 2+ years experience working in a call center.
- Knowledge of ICD-9 and CPT codes
- EPIC knowledge and experience
- Experience with Microsoft Excel (create, edit, save documents and spreadsheets)
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more