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Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- Create and develop technical course content (across multiple products) at a variety of skills levels and personas in instructor-led course, digital (eLearning), simulator environments and/or videos.
- Working as an experienced Curriculum Developer, you will be part of a team that ensures the success of new and existing courseware.
- Familiarize yourself and become a subject-matter expert (SME) for several products and stay up-to-date on release changes by participating in pre-release knowledge sessions and stakeholder workshops.
- Complete course updates for existing content for every release by completing detailed analysis of delta changes, edits, template updates, and the use of graphics and iconography.
- Update class instances and set-up data packages of ServiceNow for each release.
- Perform and manage QA and feedback of content, including technical labs and simulator tasks.
- Be a valuable team player that interacts with the technical project coordinator, Instructors, and cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.
- Create certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing knowledge.
- Travel up to 20% (worldwide) per year.
- 2-5 years previous technical training/eLearning/instructional design experience.
- 2-5 years hands-on experience implementing or has participated as an implementation team member for a ServiceNow installation.
- Worked as a successful field consultant in collaboration with partners and customers.
- Background in Risk and Compliance or Customer Service Management or software/field consulting preferred.
- Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language (preferred).
- Experience in Agile or rapid development and quick turnaround of training deliverables.
- Develops and uses graphics, templates, and icons throughout instructional design work.
- Operates with a high performance, Growth-Mindset attitude that results in flexibility, creativity, and wiliness to work independently by displaying dependability and accountability of meeting deadlines and contributing to problem solving.
- Incorporates measurement and assessments into all learning content.
- Constructs quality content for technical training based on industry design standards, processes, and incorporating user and stakeholder feedback.
- Produces artifacts throughout the design process for each course or certification assessment project (Examples include - scoping training request documentation, storyboards, project plans, sprints, scripts, eBooks, course outlines, data sheets and marketing copy.)
- Utilizes effective project management techniques to organize training projects and to ensure quality.
- Communicates to stakeholders and team members with articulate and detailed presentations and ability to effectively lead productive meetings.
- Proven experience in a technical training/instructional design environment required.
- Demonstrates strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
- Demonstrates working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).
- Experience with Learning Management Systems (LMS) and web conferencing applications.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more