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Job Details
Careers with MedExpress. At MedExpress, part of the Optum family of businesses, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8:00 a.m. – 8:00 p.m. with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. Join us and start doing your life’s best work.(sm) As a Front Office Assistant, you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team! Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Wilmington, DE, though you may also operate in other local work sites on an as needed basis. Location: 2722 CONCORD PIKE WILMINGTON, DE 19803 Status: Part-Time Schedule: (1) x 12-hour shift (8:00 a.m. – 8:00 p.m.) per week. Hours may include rotating weekends/holidays and may vary with patient volume and business need. Specialty: MedExpress Urgent Care Primary Responsibilities for our Front Office Assistants include:
- Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
- Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
- Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
- Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
- Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
- Hourly rate incentives (Flex Pay, Standby Pay)
- Paid Time Off which you start to accrue with your first pay period
- Career development and training for other roles you may be interested in
- Medical Plan options, Dental, Vision, Life & AD&D Insurance
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- High School Diploma / GED (or higher)
- 1+ years of customer service OR medical office experience
- Basic level of proficiency with computer software including the ability to learn electronic medical records
- Understanding of occupational medicine and/or urgent care
- Experience collecting health insurance information and/or processing patient payments
- Experience with patient registration
- 6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more