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About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Join our dynamic team as a Technical Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements, empowering individuals and organizations to use Salesforce's robust platform effectively.
You are a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. You will show customers how to design, code, test, debug, package and deploy, using standard methodologies on the Salesforce or Mulesoft AnyPoint Platform. As a key team member, your expertise is vital in accelerating technical features and cloud adoption, while ensuring outstanding customer satisfaction and success.
Responsibilities:
Deliver technical, high standard 1:Many customer engagements, tailored to various levels of expertise, including beginner, intermediate, and advanced.
Answer real-time questions from customers and provide additional resources
Ability to explain sophisticated features in an easy-to-follow manner
Ability to demonstrate features and functionality with hands-on demos and exercises
Held up as a standard of excellence in delivering effective, well-managed and well-facilitated webinars
Stay ahead of the latest developments in Salesforce technology, standard processes, and integration methodologies
Action Best Practice Insight including:
Product Education
Technical Advice
Adoption Guidance
Accelerate Feature / Cloud Adoption
Manage Consultative Engagements with Customers
Drive Guided Success Engagements
Cross-collaboration with the Product Education team including Content Development, Delivery and Success Guides
Consistently receive outstanding customer happiness scores of 4.7+ (out of 5)
Maintain a 70% Utilization Targets
Required Qualifications & Experience:
Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent relevant experience is preferred.
Salesforce Platform Developer I and II and/ or Mulesoft Developer certification is required; additional certifications such as Platform App Builder, Platform Developer, Mulesoft Architect or Salesforce Architect certifications are a plus.
Overall demonstrated ability with relevant work experience on Salesforce and/ or Mulesoft platform products
Proven success leading customer-facing presentations and engagements
Experience with virtual training platforms and tools, such as Zoom or WebEx
Programming Skills: JavaScript, Java, C#, HTML and CSS, SOQL and SOSL, REST and SOAP APIs, Apex and Visualforce.
Preferred Qualifications & Skills:
Solid understanding of the overall Salesforce platform suite and applications
Able to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolution
Demonstrable ability to manage time and prioritize activities while performing effectively under pressure
Support Success and Sales Teams to ensure that customer gets maximum value out of the platform
Understanding of business analysis, organisational change, user adoption, release management, and governance
Proficiency in Italian, French, German, Spanish and/ or Portuguese is a plus
Soft Skills:
COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support sophisticated engagements
EXPERTISE: Solid understanding of industry-standard methodologies and implementation experience of the salesforce product suite
LEARNER: Has a passion for continued education in new technologies and sophisticated business and technical concepts
PASSION: Passionate about Customer Success and a great listener
CULTURE: Embodies inclusive culture and a standout colleague that everyone enjoys working with
TRUST: Ability to earn the trust of the customer and live the company’s core values
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
WHO WE ARE: We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help... Read more