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Job Details
Nestlé Professional is committed to providing the finest ingredients, operational knowledge, and uncompromised support to foodservice operations across the US. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. As a business serving other businesses, we’re focused on performing with speed, service, and precision to cook up delicious ideas for our clients both small and large. Satisfy your appetite for an exciting career at Nestlé Professional. This position is not eligible for Visa Sponsorship. Solon, Ohio or Arlington, Virginia Position Summary Are you passionate about creating programs that enable world-class B2B and B2B2C experiences? The Senior Specialist, Strategic Planning owns and executes the customer experience program that advances our mission to deliver the best experience and results to our commercial customers and consumers. We work with foodservice customers, who operate and deliver food and beverage experiences with our brands and solutions. This role executes and continuously improves key Customer Experience programs, including Voice of Customer and Operator Quality Assurance. The Sr. Analyst will seek and derive actionable insights from a variety of sources to improve our business and reputation. This role will be based in our Solon, Ohio or Arlington, Virginia office and report to the Senior Manager of Market Insights. Key Responsibilities Leadership
- Is a knowledgeable expert of assigned portfolio and influences others.
- Advocates across multiple functions to meet team member, customer, and consumer needs.
- Communicates strategy and tactical plans to stakeholders up, down, and across the company.
- Has strong self-awareness, is a self-starter, and works independently with limited supervision.
- Prioritizes activities and identify ways to improve efficiency and effectiveness.
- Demonstrates agility with an ability to quickly adapt to change and pivot, as needed.
- Possesses a strong focus on needs of Foodservice customers, operators, and consumers.
- Uses consumer, customer, and employee insights to provide direct input into the business strategy.
- Identifies solid business-case rationale to influence process and resource prioritization.
- Collaborates cross-functionally to meet stakeholder objectives.
- In collaboration with Marketing, will develop customer (operational) training roadmap to increase desired outcomes and digital training program engagement. Defines requirements and advocates for the training needs of customers to Marketing.
- Serves as a subject matter of customer operations to cross-functional teams.
- Builds strategic vision for future state of customer experience program.
- Regularly reports on the impact and outcomes of programs to internal, business partner, and customer organizations. Identifies, educates, and drives customer experience KPIs with cross-functional teams.
- With a strong understanding of the end-to-end customer journey, builds awareness to opportunity and critical pain points, and drives solutions to that optimize overall satisfaction and business growth.
- Owns the program that captures and informs stakeholders of customer feedback, including voice of customer and quality assurance surveying.
- Articulates hypotheses and how to prove or disprove them with empirical data and other insight.
- Participates in, and/or leads projects, as needed.
- Experience executing brand, product, customer experience, and/or sales strategies
- 3+ years’ experience in Sales, Category, Marketing and/or related function
- Experience with and currently possesses a competent, or higher, skill level working with business statistics
- Proficient verbal and written communication skills
- Professional PowerPoint skills - 2 years professional experience creating sophisticated presentations, including visualizing data in concise formats, basic photo editing, and creating templates
- Proficient Word, Excel and PowerBI skills
- Proficient SharePoint skills, preferred
- Experience working with SalesForce or similar CRM, preferred
- Experience working with consumer and customer insights, preferred
- Experience and understanding of the Foodservice channels, preferred
- Minimum Bachelor’s Degree, required
- Currently possess advanced PowerPoint and data visualization skills
- Possesses business and financial acumen
- Ability to travel up to 20%
About the Company
Nestlé
Arlington, VA, United States
Creating New Possibilities for Consumers, Communities and Your Career Nestlé has been nourishing a growing world for generations. No matter where... Read more