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Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- Work as a valued member of a diverse multi-talented global team committed to both operational excellence and self-improvement.
- As a Data Center Operations Analyst, you will be responsible for global infrastructure design, standards, operations and architecture.
- Use your experience in data center operations to implement, communicate, execute, and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
- Take part in documentation and maintain a catalog of standards and best practices for data center operations.
- Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.
- 2 year’s experience in data center operations, with year-on-year responsibility growth and a passion for progression.
- Perform hardware break-fix tasks within production environments.
- General understanding of data center facilities and infrastructure, including power, structured cabling, rack placement and security compliance.
- Experience of deploying pre-integrated racks, servers and network appliances including, installation, patching, cable management and asset labelling.
- Process oriented and experienced in process development
- Strong analytical skills with the ability to multi-task several issues.
- The flexibility to travel domestically and internationally from time to time.
- General documentation skills with particular emphasis on technical processes, standards and knowledge sharing.
- General understanding of networking/server architecture and hardware.
- Experience with vendor management in a data center environment.
- Knowledge and experience in ITIL process methodologies would be beneficial.
- Ability to work independently in a variety of situations.
- Excellent communication skills, customer focus, problem solving abilities, positive mindset.
- Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
- Good working culture to support the balance you need in both work and life.
- Parental leave programs.
- Childcare and caregiving benefits.
- A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
- A global, cross-functional mentoring program.
- We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more