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Job Type
Full Time
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 13 years of experience overseeing operations.
- Experience in people management.
- 15 years of experience overseeing operations, and 10 years of experience in team leadership, people management, cross-functional team leadership.
- Experience in operational management of production workflows, with ability to forecast, manage, design, troubleshoot, and repair individual operational processes and systems of related/linked operational processes.
- Experience in vendor management and/or managing extended workforce operations and strategic sourcing.
- Experience making business decisions, including identifying gaps or business needs, and innovating and scaling solutions.
- Experience with process improvement methodology (e.g. Six Sigma) and workforce management practices.
- Ability to handle multiple senior stakeholders, influencing strategy and execution at all levels.
- Lead a team responsible for the delivery of scaled human review operations; ensure achievement of business outcomes and goals across all dimensions - program, vendor, and/or site level as applicable. Manage performance inclusive of quality and applicable KPIs.
- Ensure operations and supplier performance adhere to Google policy/standards and contractual obligations.
- Develop and manage the extended workforce strategy in line with the GenAI roadmap.
- Manage the long-term health of the operations by identifying and preempting areas of risk or concern with suppliers, stakeholders, and business partners.
- Maintain strong relationships with suppliers and internal stakeholders. Serve as a key point of contact and escalation point.
About the Company
Google Inc.
Mountain View, CA, United States
Build for everyone Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university... Read more