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Job Type
Full Time
Job Details
Job Posted: April 10, 2024 Location: North America (At least 4 hour working overlap with PST) Hi there! We’re looking for a Revenue Operations Strategy & Analytics Manager to play a pivotal role in generating insights and strategic recommendations that drive revenue growth for Zapier. As an expert in marketing, sales and customer success data, you’ll leverage your analytical and industry knowledge to provide strategic recommendations to our GTM teams, build dashboards and frameworks to enable stakeholders to self serve, and improve the reliability of our CRM data. Revenue Operations at Zapier is a dynamic team responsible for improving the effectiveness and efficiency of go-to-market programs with technology, data, and process. We identify, implement, and manage GTM tooling, bridge data and system gaps, enable go-to-market teams, and deliver insights to inform strategic decision-making. If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…
- Our Commitment to Applicants
- Culture and Values at Zapier
- Zapier Guide to Remote Work
- Zapier Code of Conduct
- Diversity and Inclusivity at Zapier
- You have 6+ years of experience in a Sales or Revenue Operations/Analyst role. You’ve worked at a B2B or SaaS company where you have experience in analytics and reporting, CRM setup and data architecture, and partnered closely with go-to-market stakeholders to improve performance. You’ve identified gaps or opportunities in the sales funnel and recommended solutions to improve them. If you’ve supported a product-led sales team, that’s a huge plus.
- You love working with data. You have demonstrated the ability to analyze data to identify new opportunities and drive future decisions, while effectively weighing investment versus potential business outcome. You’ve helped to eliminate data silos that slow down execution and reporting. You are highly proficient in data analysis, modelling, and visualization. Your curiosity drives you to use data to uncover opportunities and understand the levers to pull to drive business results.
- Problem-solving energizes you. You make work lighter for your teammates by finding easier and more efficient ways of doing things. You like diving into tracking challenges and identifying new opportunities to improve. You automate reporting as much as possible to stay focused on solving the problems that will have the biggest impact. You are comfortable with ambiguity and can break down complex problems into achievable goals.
- You have ample technical skills. While you may not know how to code, you have an automation-first mindset and can navigate CRM and business intelligence tools and technologies with ease. You can communicate business needs to data science and engineering teams as well as technical tradeoffs to business stakeholders. If you have experience using AI to drive insights or automate reporting, that’s a huge plus.
- You’re an outstanding communicator. You communicate successfully across teams at a growing organization and understand your key stakeholders deeply. You ask questions to uncover the goals and motivations of your colleagues. You’re able to use data to tell a clear story and create actionable recommendations for go-to-market teams.
- Act as a strategic thought partner to sales, customer success and marketing on new and existing GTM motions.
- Monitor and analyze sales, customer success and marketing performance to offer strategic insights and action items to leadership.
- Forecast expected sales and success outcomes and work with FP&A to model the impact of new initiatives and strategies.
- Design, help build, and maintain automated reporting, dashboards, and analyses to enable stakeholders to self-serve data needs.
- Collaborate with other operations functions to make consistent improvements to the CRM processes and data infrastructure to optimize for insights and data hygiene.
- Contribute to the RevOps AI strategy by using AI to automate repeatable insights and drive efficiencies in analysis.
- Being on a 10-person RevOps team yields opportunities to learn and partner on special projects — assist with special projects across marketing ops, customer success ops, sales ops, analytics, enablement and tooling
About the Company
Zapier, Inc.
United States
Zapier is on a mission to make automation work for everyone so that every person and every business can move forward faster. Zapier is the leader... Read more