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Job Details
If you are located within Minnesota OR Wisconsin, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 4:30pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Primary Responsibilities:
- Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications
- Resolved concerns related to patient balances on their accounts.
- Handles inbound calls.
- Routes accounts for review and resolution.
- Provides accurate information and facilitates resolution to customer and third-party inquiries while representing the organization.
- Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately.
- Processes patient mail.
- Other duties as assigned.
- High School Diploma / GED
- Must be 18 years of age OR older
- 2+ years of medical benefit and call center experience, including EOBs
- Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
- Ability to travel to 2925 Chicago Ave, Minneapolis, MN 55407 to pick up equipment and/or complete training on day one
- Ability to work for 40 hours per work week.
- Ability to work our normal business hours of 8:00am - 4:30pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
- 2+ years of medical insurance experience
- 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools
- Previous experience in billing
- Epic or other EMR experience
- Previous experience working with various insurance companies
- Reside within MN or WI
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more