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Job Details
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs, and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career. Training classes start soon - apply today! Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s challenging. And addressing the challenges is being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our members. You’ll handle 50-70 calls per shift, always remembering to bring compassion and a sense of engagement to enhance the customer experience. This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. Weeks of training Duration dependent on need of candidate. The hours of the training will be aligned with your schedule. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Primary Responsibilities:
- Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists.
- Monitor delegated customer service issues to ensure timely and accurate resolution.
- Use appropriate communication techniques when responding to customers, particularly in stressful situations.
- Place outgoing phone calls to complete follow-up on customer service requests as necessary
- Assist with training and coaching.
- Update policy manuals and workflows
- Special projects as assigned.
- High School Diploma/ GED OR equivalent work experience
- Must be 18 years of age or older.
- 4+ years of combined education, work and/or volunteer experience
- Experience with GEHA members
- Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
- Customer Service Experience
- Previous experience with training, coaching, and providing feedback to others.
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Reside within Kansas City, MO
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more