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Job Details
Experience Level: Experienced Hire Categories:
- Sales & Marketing
- One Canada Square, Canary Wharf, London, E14 5FA, GB
- Gather information on customer use of Risk & Finance, Lending and Regulatory solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy
- Proactively and effectively conduct discovery and understand the client’s objectives and priorities
- Anticipate customer needs by offering new insights and ongoing engagement with direction
- Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs)
- Possess necessary expertise and confidence to conduct meetings independently
- Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products
- Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates
- Partner with Sales to maintain engagement risk scores to identify customers with little to no engagement
- Learn and share industry best practices with stakeholder groups
- Partner with Sales on Executive Outreach campaigns
- Serve as a trusted advisor to the client enabling discussions of business priorities rather than product
- Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement
- Strong communicator who can translate business needs and demonstrate solution value
- Channel customer feedback to Moody’s development teams
- Partner with Product and Research to communicate new product developments to customers
- Relationship builder who empathizes with every aspect of the customer experience and ensures continuity in the customer journey
- Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally
- Lead preparation and delivery of summits, user groups and webinars
- Advocate for customer community-building events
- Minimum of 5 years of experience working in banking or financial services industries
- Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position
- Understanding of banking industry - regulation, origination and risk practices (Credit Modeling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modeling and governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable
- Ability to build relationships at all levels with clients/prospects and the internal organization
- Demonstrate ability to work in a collaborative team environment
- Have a good understanding of product-related requirements, analysis, methodologies and software industry.
- Excellent written & verbal communication skills and presentation skills
- Self-starter willing to roll up sleeves to create required content or make necessary viable customized offerings for customers
- Position normally requires approximately 20% travel in Europe and Africa for client meetings
- Undergraduate (e.g., Bachelor’s degree) required
- Graduate/second-level degree preferred
- Be able to operate relatively independently
- Additional language skills desirable
About the Company
Moody's
New York City, NY, United States
In a world shaped by increasingly interconnected risks, Moody's helps customers develop a holistic view of these risks to advance their business... Read more