Job Details
At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.
Job Description:
We’re currently recruiting for passionate Customer Service Advisor to join our fantastic team.
This is an excellent opportunity for anyone who has experience providing exceptional service to Clients who are looking for their next career move.
If this sounds like you, then you may be a great fit for Pitney Bowes
You are:
A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.
You will:
Constantly strive for Client satisfaction, quality and service levels targets
Work with our Corporate and Public Service Client base to resolve all post sales queries
Liaise with other business partners to resolve queries and improve the service to our Clients
Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
Manage the resolution / negotiation of Client issues to minimise cancellations, maximise
Client retention and increase PB revenue
Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
Your background:
As a Customer Service Agent you have:
Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential)
Excellent communication skills, both written and verbal, and a high level of numeracy
Experience working on multiple issues across a number of systems
PC literate in Microsoft applications
Strong inter-personal skills with a genuine customer focus and desire to work with people
Proven objection handling and decision making skills
Contract Type: 12 month Fixed Term contract
Benefits: We have a great range of benefits and growth opportunities including;
Holidays: 25 days + bank holidays
Life insurance: 3x basic salary
Pension scheme with employer contribution up to 6% of the basic salary
Working from home
Employee Discount, to access deals for travel, restaurants, and shopping
We will:
• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
We welcome applications from individuals who may wish to discuss alternative hours of work.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90... Read more