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Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Service Representative will function as a member of Centralized Patient Scheduling team and is directed by the department manager or designee. Perform all clerical duties required to complete patient appointment/procedure scheduling, phones, and performs other related activities. Progression from one level to the next higher level depends, first on the need for a position at the higher level; second on the nature, scope and complexity of the duties assigned, and third, on an employee’s demonstrated and applied knowledge, skills and abilities. Agent must successfully complete a minimum of one (1) year in position to qualify for progression to the next higher level. Hours: Monday-Friday 10:00am to 6:30pm PST. It may be necessary, given the business need, to work occasional overtime. Location: 3950 Civic Center Dr. San Rafael, CA 94903. We offer 4 weeks of on-the-job training. The hours of the training will be based on schedule different from your working hours and will be determined by your manager. Primary Responsibilities:
- Answers multiple departmental phone calls; responding to customer requests including, and not limited to cross departmental appointment scheduling, screening and routing calls, takes messages and forward as appropriate
- Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs in accordance with established departmental protocol
- Provide doctor-patient support using reference documents and online knowledge base tool
- Participates actively in the achievement of organizational and departmental goals
- Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms
- Utilize all functionality of the telephone system and electronic medical records system in performing assigned job tasks
- Resolve patient problems of a limited scope and complexity
- Meet/Exceed organizational and departmental service standards
- Abides by hospital policies on attire, work habits and relationships
- Observes confidentiality and decorum in conversation and behavior
- Other duties as assigned
- High School Diploma / GED (or higher)
- 2+ years of customer service experience
- 1+ years of experience in a healthcare background including knowledge of medical terminology
- Ability to work any of our 8-hour shift schedules during our normal business hours of 10:00am - 6:30pm PST. It may be necessary, given the business need, to work occasional overtime.
- 2+ years of clerical or secretarial experience in a health care setting with computer-based familiarity.
- EPIC experience
- Ability in database management
- Basic to intermediate skill in word processing
- Clerical or administrative support background
- Experience working in a hospital, physician's office or medical clinic setting
- Completion of business school or related training, including computer courses
- Experience working within the health care Industry and with health care insurance
- Ability to learn and operate any and all computerized radiology information systems
- Bilingual in Spanish and English
- Ability to multitask
- Ability to operate standard business machines, such as personal computer, fax machines and copier
- Ability to multi-task, working in multiple systems at a time
- Ability to organize and prioritize multiple tasks despite frequent interruptions
- Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies
- Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more