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Job Type
Full Time
Job Details
Job Description About Digital Technology We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. Team The Transformation Office partners with our CDIO, CTOs, and Digital Technology SVPs (DTLT) on our 360-degree approach to customer, partner and internal employee engagements. The team collaborates with senior leadership across the company to create long-term trusted relationships with key customers, accelerate our scale to $16B, and help make ServiceNow the best place to work. Role This is an extraordinary opportunity to partner daily with our Executive Practitioners to elevate CxO engagements, increase wallet share, and curate thought leadership. We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever. This role will be part of the Transformation Office and partner closely with field sales, marketing and product teams to help scale CDIO, CTO, DTLT impact by optimizing our customer engagement strategy. What you get to do in this role: Drive evolution of the Transformation Office: You will shape the strategy of the Transformation Office in EMEA, the approach to the EMEA market and take a lead role in the development of Now-on-Now EMEA.
- Collaborate with CTO to craft vision for EMEA Transformation Office (CTO coverage models, market/industry prioritization, staffing, etc.)
- Develop, maintain and continuously refresh Transformation Office EMEA customer portfolios in concert with CTOs.
- Build relationships and author a combined NoN + Transformation Office roadmap for EMEA with sales and marketing leaders
- Identify key metrics and capture and analyze data to continuously improve impact of CTO customer engagement
- Establish connectivity with Transformation Office teams in the Americas and APAC to ensure high degree of consistency in approach and delivery.
- Leverage QBRs to deliver insight, coaching and updates on regional priorities.
- Optimize customer engagements for the CTO: ensure thorough and thoughtful briefing documents, create any materials needed for meetings, partner with sales to deliver follow-up messages to the customer, etc.
- Serve as advisor to account team, positioning ServiceNow as strategic platform extending across their enterprise, helping refine messaging, approach and stakeholder mapping.
- Develop a deep understanding of customer needs, relevant use cases and success outcomes, pre- and post-sale to influence account evolution and establish repeatable approaches across the CTO client portfolio.
- Pair above with ability to connect the right GTM partners and customer problems/outcomes to the right practitioners (via intake, prioritization and amplification of NoN) using team sport mentality + empathy for the customer (right Transformation Office and/or NoN offer based on customer journey).
- Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns, etc.
- Create/execute an executive event strategy while partnering closely with cross functional teams. Includes securing external speaking engagements, strong ties with marketing and communications teams to ensure amplification of messaging and securing customer led speaking engagements which highlight ServiceNow as strategic transformation partner.
- Develop thought leadership approach to position ServiceNow CTOs as leading voice on digital transformation, GenAI, and other relevant themes.
- Build expert understanding of P5 leadership team, CTOs, DTLT leads, and Now-on-Now stories/approach to maximize impact of ServiceNow network.
- Identify partner relationships and other channels to help advance ServiceNow customer relationships upwards within customer organizations
- Lead, organize and manage special projects to explore and drive change in customer engagement across the Digital Technology organization and ServiceNow EMEA more broadly.
- Contribute to codification and sharing of best practices
- 7+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry
- Exceptional communication skills who can build trust with partners quickly and engage with customers across all levels of leadership
- Deep understanding and experiences of SaaS product management, account strategy management, leadership, sales operations, change management and organizational transformation
- High degree of customer empathy, understanding of the context within which they operate and intentionality around their experience with ServiceNow.
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
- Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
- Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
- Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
- Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
- Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
- Executive presence, excellent verbal and written communication
- High energy, strong work ethic, disciplined execution skills
- Proficient with Powerpoint, Excel, Tableau, and Dynamics and familiarity with several market-leading productivity tools
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more