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Job Details
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 199 Mt Eden Pkwy Bronx, NY 10457. We offer 2 weeks of paid training. The hours during training will be 8am to 5pm EST, Monday - Friday. Primary Responsibilities:
- Develop and maintain positive relationship with client.
- Work onsite at client location collaborating with providers, client personnel and patients.
- Obtain precertification’s, authorizations and other referrals as assigned
- Meet with patients to discuss billing questions, collection TOS and other outstanding balances.
- Validate insurance and other billing information.
- Identify any problems/trends and communicate them to management for resolution
- Make appropriate calls to carriers to maximize reimbursement on accounts to be worked.
- Meet current production, utilization, and quality standards.
- Participates in trainings/meetings as required
- Presenting data to appropriate parties and partnering to develop resolutions
- Ability to take and make patient phone calls and assist client front desk operations when business needs arise
- Assist in other duties as assigned.
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of customer service experience
- Ability to work onsite at BronxCare Health,199 Mt Eden Pkwy Bronx, NY 10457
- Basic experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management
- Ability to work our normal business hours of 8:00am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.
- Revenue cycle experience
- Intermediate working knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook
- Ability to navigate a computer while on the phone
- Strong oral communication skills
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more