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Job Type
Full Time
Job Details
Job Description The Director, Implementations position is responsible for building and managing a highly qualified and experienced team of implementation managers and subject matter experts in the Visa Commercial Solutions products. The team will lead complex implementations of Visa Commercial Solutions products with financial institutions in North America. The Director will also gain a deep understanding of the Visa Commercial Solutions platform, including the application of the products to address client business needs. The position requires a high level of interaction and collaboration with business and technical leaders across the company. Essential Functions
- Manage a team of highly qualified implementation and project management specialists
- Advise and guide the team to develop skills and ensure high quality implementations following Project Management Methodology best practices and skills
- Collaborate with business partners across the CS, Product and Technology organizations to ensure alignment and team readiness for new features, and adjustments
- Gain a deep understanding of VCS products, particularly the reporting product suite. Also deeply understand the end to end implementation process and technical infrastructure for the products
- Continuously monitor progress of the team against company, organization and employee goals
- Provide status and project milestone updates via weekly or other progress reporting, and by managing status meetings.
- Monitor customer feedback, and provide status updates to senior management, and cross functional partners
- Proactively coordinate with leadership and account relationship teams to manage escalations and resolve issues
- Manage team project metrics and analytics, with periodic reporting to senior management
- Proactively identify opportunities to increase service quality and/or efficiency
- Provide leadership and guidance to Client Services staff supporting the VCS products in the Atlanta office
- 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Experience in implementation or consulting role in financial services, card payments, B2B/Commercial Card solutions or information services, with at least 8+ years in project management
- Experience with corporate expense reporting, expense management, corporate travel and virtual payments
- Proven leadership and experience managing a team of implementation managers, and working in a cross functional organization
- Ability to communicate effectively with both business and technical resources
- Ability to comprehend and articulate complex technical concepts or processes into layman’s terms
- Strong ability to prioritize and multi-task under deadlines, organize, and implement complex projects with minimal oversight, and manage customer expectations
- Demonstrated success in client relationship management
- Excellent verbal, written, presentation and interpersonal skills and excellent time management, organization, and planning skills
- Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
- Demonstrated experience learning and working with complex, integrated platforms
- Demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers
- Demonstrated ability and experience working in a complex organization to understand business and customer needs, and coordinate with cross functional teams to manage escalations and drive solutions to complex business problems
- Experience working with financial data, and knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.
- PMP certification
- Knowledge in application programing interfaces (APIs) gateways.
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more