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Job Details
WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth. This position is responsible for processing Utilization Management (UM) Inventory. MCR Coordinator is responsible for handling customer service or provider calls as needed. Coordinates UM processes with WellMed Medical Directors, UM Nurses, hospitals, physicians and other various departments. MCR Coordinator is responsible for providing clerical support to WellMed clinical staff for their medical necessity review process. MCR Coordinator is expected to maintain production and quality standards. This position is full-time, Monday - Friday. Employees are required to have flexibility to work 8-hour shift schedules during our normal business hours of 7:00am – 4:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 19500 W Interstate San Antonio, TX. We offer 3 – 4 months of paid training. The hours of training will be 7:00am – 4:00pm, Monday – Friday. Training will be conducted onsite. Primary Responsibilities:
- Research and resolve UM inventory accordingly to meet productivity and quality standards to include:
- Claims reports with reconciliation needs
- Information received through Right Fax
- Information received through email
- Or any other methods of receipt (phone calls, etc.)
- Coordinates initial screening for UM claim reviews through claim queue
- Prepares administrative files for Medical Directors, UM Nurses and Case Managers
- Contacts provider offices to obtain clinical information for medical review by a clinician to meet Center for Medicare and Medicaid Services (CMS), state and health plan guidelines/regulations.
- Documents and follows-up on all assigned inventory, utilizing on-line systems and procedures, according to established guidelines
- Maintains knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
- Utilize experience and judgement to plan, accomplish goals and effectively resolve each assigned task
- Receives and responds to telephone calls through the UM Phone Queue, as needed
- Performs all other related duties as assigned
- High School Diploma / GED
- 1+ years managed care experience in Prior Authorization or Claim Review
- 6+ months experience using Medical Terminology, ICD-9/ICD-10 and CPT
- 6+ months experience working in an environment that is based on meeting metrics and daily goals (example – handling 40 cases per day )
- Proficiency with Microsoft Office applications (examples: Microsoft Outlook, Microsoft Access, Microsoft Word, Microsoft Excel)
- Ability to work onsite at 19500 W Interstate, San Antonio, TX
- Must be 18 years of age OR older
- Ability to work full-time, Monday - Friday between 7:00am - 4:00pm
- 2+ years managed care experience in Prior Authorization or Claim Review
- Proficient with Medicare processing guidelines, working knowledge of medical contracts
- Exceptional ability to organize, prioritize and communicate effectively.
- Ability to navigate multiple systems
- Ability to work in a fast-paced environment
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more