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Job Details
If you are within a commutable distance of 1580 Valley River Dr, Eugene, OR, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Support Center Representative, you will be responsible for acting as a patient advocate to help resolve patient issues pertaining to claims, benefit referrals, physicians, and access. You will also be responsible for managing high volume of inbound calls, enter patient information into information systems, and resolve caller’s issues with outstanding customer service skills. In addition, serve as a liaison between the patient and other departments and Optum sites. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 7:00 AM - 6:00 PM. Our office is located at 1580 Valley River Dr, Eugene, OR. Employees will be required to work some days on - site and somedays from home. We offer 30 - 90 days of paid training. The hours during training will be 8:00 AM - 5:00 PM from Monday - Friday. Training will be conducted on - site. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Primary Responsibilities:
- Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
- Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate
- Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues
- Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures
- Meet department goals which include but not limited to call volume, accuracy, quality, and attendance
- Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs
- Translates oral information into concise and accurate written documentation per guidelines
- Assists new or potential members in the choice of PCP and supplies general information about medical group
- Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH)
- Data enters PCP changes into the system and processes paperwork as necessary
- High School Diploma / GED OR equivalent experience
- 2+ years of experience with working in a customer service - based role
- Ability to demonstrate proficiency with using Microsoft Suite and other systems
- Ability to complete training on - site prior to working a hybrid schedule
- Ability to work any shift between the hours of 7:00 AM - 6:00 PM from Monday - Friday
- Must be 18 years of age OR older
- 1+ years of experience with working in a healthcare setting
- Bilingual fluency in English and any other language
- Reside within a commutable distance of 1580 Valley River Dr, Eugene, OR
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more