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Job Type
Full Time
Job Details
Job Description The Sales Engineer Analyst position is responsible for reviewing and improving overall business processes and removing friction and barriers to ensure go-to-market speed but also compliance. This position is responsible for analyzing, documenting, improving, and implementing Sales and Operational processes to best serve all clients in the LAC Region. Managing each engagement as a Project, where multi-functional teams will often come together to commit to deadlines and deliverables set up by the Sales Engineer Analyst. Specific Responsibilities Include:
- Review existing process to improve turnaround time and automate, if applicable, to ensure a better service to clients.
- Provide Business Process Reengineering (BPR) and Continuous Process Improvement (CPI) expertise in LAC Sales activities. Guide, motivate, and work with cross-functional teams to obtain desired results through skillful application of BPR and CPI methodologies.
- Present, facilitate and lead assigned Sales and Operational process improvements activities using data gathering and analysis, problem solving, and project management skillsets.
- Provides activity follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits.
- Propose, track, and then stablish SLA’s when needed to guarantee alignment on task execution.
- Collaborates with functional areas to develop and maintain performance metrics, measurements, methods, and targets.
- Coordinates with multiple departments and functions to assure appropriate information flow and understanding of overall process improvement direction.
- Leverage best practices gained through process improvement activities to other activities which would benefit from implementation.
- Facilitate continuous process improvement activities to ensure standardization and consistent sales teams processes across LAC.
- Work with process owners to create and improve Visa’s metrics and goals.
- Develop strong conflict management skills to work effectively with a large range of teams to develop accountability, transparency, and rapid fact-based decision making.
- Establish processes to ensure appropriate delivery times by internal units (marketing, risk, accounting, finance, and compliance).
- Create dashboards, presentations, and reports that show the impact and effectiveness of process improvement projects.
- Sales Productivity, identification, improvement, automation, and standardization of key assigned processes and activities
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- 1 year of experience, with a BS. In Industrial Engineering, and Process Improvement certification, e.g. Six Sigma
- Experience in financial institutions preferably with knowledge of business development, process improvements or lean methodology.
- Project management experience or data analytics experience preferred.
- Strong analytical skills. Process modeling skills.
- Proficient with Microsoft Office (Knowledge of Excel, Word, PowerPoint).
- Proficient with Power Apps and Visio.
- Discretion combined with poise and professionalism in all communications.
- Must be able to exercise good judgment regarding information which may be confidential.
- Must have excellent communications skills both verbal and written in English and Spanish.
- The ability to operate effectively and efficiently in a challenging with minimum supervision, fast-paced environment.
- Ability to prioritize work.
- Attention to details.
- Solid planning and excellent organizational skills.
- Data analytical skills.
- Good interpersonal skills.
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more