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What Autodesk Has to Offer:
Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:
Job Type
Full Time
Job Details
Job Requisition ID # 24WD77772 Position Overview Autodesk's Customer Technical Success organization is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you have a customer-focused approach to building relationships with Enterprise customers, you might be just who we need. We are looking for a professional with Media & Entertainment experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts globally. Reporting to our Sr. Manager, Support Strategy, you will join the Customer Success group within the Flow Capture Support Organization – a team that values professional development and rewards performance. This is a global team, providing 24x7 coverage to our customers. We work in a hybrid environment, working mostly from home, but you will visit your local office for intentional gatherings. Our Technical Account Specialists maximize the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their goals while maximizing the use and adoption of our solutions. Responsibilities
- Establish and maintain working relationships with customers as a technical trusted advisor
- Demonstrating experience and product expertise to help customers onboard and use Flow Capture
- Innovating and delivering packaged service offerings to increase customer success and product adoption
- Coordinate and execute access fulfillment requests for customer's post-purchase
- Work with our support team to collaboratively solve issues that require escalation
- Provide weekend on-call support for our customers on a team-wide rotation basis
- Deliver onboarding support and coaching sessions to end-users to ensure smooth product adoption
- Work closely with engineering and product team to ensure customer feedback (defects, feature requests, etc.) are documented and actioned
- Help create and maintain help documentation
- 5+ years of experience in related field
- Experience with Media & Entertainment industry needs, pipelines and workflows
- Comprehensive knowledge of Mac OS and Microsoft Windows environments
- Proven ability to be flexible and learn in a fast-paced environment
- Able to manage several projects at a time, setting the right priorities
- Demonstrated ability to build and maintain strong relationships with enterprise customers
- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
- Fluency in English required, additional languages are a plus
- Team player who enjoys supporting and working with other members of a shared responsibility team
- Bachelor's degree or equivalent experience in Industrial Design or Computer Science
- Experience of Autodesk Flow Capture (formerly known as Moxion) and/or Pix
- Additional knowledge of Autodesk Maya, 3ds Max, MotionBuilder, Flame, ShotGrid and Arnold
About the Company
Autodesk
San Francisco, CA, United States
We believe flexibility in how and where work gets done is good for our people and teams. Embracing a hybrid-first model allows us to better meet... Read more