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Job Type
Full Time
Job Details
Job Description
- Work closely alongside the key stakeholders at the dedicated Visa key clients, delivering the global client success model for Visa as a key ambassador of all of client services to the client and within the account’s Visa teams
- Own the holistic operational relationship of the client across Europe and be the central voice of your Client into Visa and the Operational voice of Visa into Client
- Ensure a clear governance framework and model is in place, aligned and subscribed to by both Visa and Client stakeholders within that governance
- Closely collaborate with the local Client Success Managers and integrate into an overall global strategy for the client
- Foster and sustain a reliable global operational relationship with client by comprehending their business, aligning their requirements with our solutions, and ensuring that their strategic drivers, success measures, and priorities are met
- Identify and drive operational improvement opportunities for your assigned Client to grow their Visa portfolio and get the best return on investment on existing Visa products
- Provide a global perspective on our global payment processing, issuing, and acquiring solutions and technologies to drive a holistic client services experience
- Provide regular, structured, proactive operational relationship management through monthly operational reviews
- On an ad-hoc basis, manage client escalations as required – against clear escalation paths
- Deliver operational and strategic initiatives to clients such as enabling new business initiatives, products, and solutions, delivering Business Enhancements, and educating on tools and services.
- Focus on improvement of performance (Authorization, authentication, billing and dispute), cost effectiveness & compliance, introducing operational best practices and client processing optimization
- Execute performance analytics identifying opportunities to improve authorization rates, reduce fraud and chargebacks
- Ensure your Clients' compliance with Visa operational compliance rules and mandates
- Disseminate approved Corporate Communications’ messages to clients and maintain ongoing interaction with clients to meet their specific needs throughout a crisis event, coordinating and escalating queries where appropriate (as per agreed Crisis Management Plan)
- Effectively communicate and liaise with internal and external clients at various levels of seniority and function incl. C-Level
- Serve as senior management contact, collaborating closely with your clients
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more