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Job Details
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As Scheduling Coordinator (Patient Access), we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child, and Transplant Services. This position is full-time. Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 3:30pm or 9am to 5:30pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1750 E Northrop Blvd, Chandler, AZ 85297. We offer 4 weeks of paid training. The hours during training will be 8am to 4:30pm, Monday - Friday. Primary Responsibilities:
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Organizes and schedules patient services and appointments for referrals or follow - ups ensuring proper information is forwarded to practitioners
- Utilizes computer systems to enter, access or verify patient data in real - time ensuring accuracy and completeness of information
- Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
- High School Diploma/GED (or higher)
- 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment
- Understanding of medical terminology
- 1+ year of Registration experience in a hospital or medical setting
- Working knowledge of insurance policies and procedures and patient care settings
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more