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Job Details
Experience Level: Experienced Hire Categories:
- Sales & Marketing
- Remote - United States, US
- Provide conceptual solutions to our wide range of clients.
- Provide in-depth education and assistance on product features, functionality and the product technical architecture.
- Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, Product, etc.
- Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
- Identify, capture, and channel client feedback on product features and functionality.
- Originate content for our client Knowledge Base.
- Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
- Bachelor's degree required; concentration in Finance, Accounting, or Computer Science is a plus.
- General understanding of financial statements.
- Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.
- Basic knowledge of database administration (i.e. SQL Server, Postgres) a plus.
- Exposure to the financial industry, banking, Commercial Real Estate and/or capital markets is a plus.
- Superb analytical skills and persistence in problem solving, particularly in technical troubleshooting.
- Attention to detail and the ability to learn quickly.
- Excellent verbal, written, and organizational skills.
- Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
- Working knowledge of Windows based software (Excel, Access, Word, etc.).
About the Company
Moody's
New York City, NY, United States
In a world shaped by increasingly interconnected risks, Moody's helps customers develop a holistic view of these risks to advance their business... Read more