Job Type
Job Details
What you get to do in this role:
- Review and validate order and sales contract information sources (order forms, agreements, POs, approvals) for completeness and accuracy in accordance to processing SLAs and booking policies.
- Ensure accuracy of booked orders regarding the order, sales contract and sales account data in the CRM and ERP systems.
- Facilitate provisioning of new accounts and or services and work with Operations to investigate and resolve any provisioning issues.
- Provide operational support to sales and other teams with regards to the order lifecycle.
- Collaborate with Sales and other internal teams (Finance, Legal, Operations, IT) to resolve day-to-day issues and improve processes in order to exceed operational and performance goals.
- Ensure data maintenance and integrity by supporting ad hoc requests to reconcile and or update any order, sales contract, or sales account data discrepancies.
- Support period close activities by reviewing booking and open provisioning reports and working with Sales, A/R and or Operations to reconcile any discrepancies related to order information and or provisioning.
- Generate, maintain, and analyze order operational reports to calculate and compile metrics to track performance activities and KPIs as well as reports for management.
- Investigate and identify opportunities for improvement within the quote-to-cash process that improves service, speed, or cost to optimize the order lifecycle.
- Participate and contribute to new process releases and system enhancements by testing and providing operational insight.
Qualifications
To be successful in this role you have:
- 2+ years relevant order and sales contract operations experience including quote and sales order processing, sales contract management, and opportunity management, with increasing levels of responsibilities (preferably in a software and or SaaS (Software-As-A-Service) sales organization OR 2+ ears relevant finance and/or accounts receivable experience including order processing and release for billings, contract evaluation and account reconciliation with increasing levels of responsibilities (preferably in a software and or SaaS (Software-As-A-Service) sales organization.
- Prior experience with CRM/ERP tools and systems.
- Familiarity with the end-to-end quote to cash cycle.
- Familiarity with maintaining and operating SOX controls, Internal Audit and evaluating financial documents preferred.
- Proficiency in Microsoft Office suite; Excel, Word, and PowerPoint, required.
- Experience with Visio or other process flow application and in DocuSign or other document signing application a plus.
- BA/BS or equivalent 4-year degree preferred.
- Highly motivated results driven self-starter and enthusiastic team player, able to work independently or on a team in a fast-paced dynamic environment with minimal direction.
- Obsessed with attention to details, processes, systems, and a drive to resolve issues.
- Able to adapt with a positive attitude to different training approaches, not structured versus structured, and effectively retain and apply information and direction to execute tasks at hand.
- Highly focused; able to execute on one-off projects as well as on routine tasks.
- Organized with excellent time management skills and ability to balance multiple responsibilities and meet necessary deadlines with limited supervision.
- Strong analytical skills and thorough research skills with outstanding follow-through.
- Ability to analyze data, challenge and improve processes, and be an effective change agent.
- Exceptional listening, interpersonal, and strong communication skills, both written and verbal.
- Well-developed problem-solving skills and ability to work across various functional teams to evaluate, prioritize, and address key issues.
- Demonstrate passion for serving our customers with a relentless attention to detail and dedication to providing the highest level of customer service.
- A process improvement mindset with a desire to look for ways to increase efficiency and service.
FD21
For positions in California (outside of the Bay Area), we offer a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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