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Job Details
Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together. Supports patient care delivery in Emergency Department. This position is part time. Employees must have the flexibility to work 3:00pm – 11:30pm CST. Employees must have the flexibility to work the following 2-week rotation:
- Week 1: Sunday, Thursday, and Friday
- Week 2: Thursday, Friday and Saturday
- Greets visitors and patients in person.
- Communicates by telephone or video conferencing, upholding excellent customer service.
- Handles confidential information appropriately by protecting and disclosing information to only those authorized.
- Understands and follows all Switchboard departmental processes implemented.
- Prioritizes by assessing and analyzing information to identify immediate emergency needs.
- Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
- Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed.
- Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily.
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed.
- Provides wayfinding instructions and assists with hospital information as requested.
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
- High School Diploma / GED OR equivalent experience
- Must be 18 years of age OR older
- Experience with Microsoft Office Products
- Previous customer service experience in an office setting or professional work environment
- Ability to work part time 3:00pm – 11:30pm CST
- Ability to work the following 2-week rotation:
- Week 1: Sunday, Thursday, and Friday
- Week 2: Thursday, Friday and Saturday
- Knowledge of medical terminology
- Experience with electronic medical records system
- Experience in a medical office or hospital admitting/registration office
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced and high stressed environments
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more