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Job Type
Full Time
Job Details
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Manager/Sr Manager, Enablement Practitioners (EP) is a member of the Global Enablement Global Delivery Org who is a passionate learning professional. You will lead a team of Enablement Practitioners (EPs) to orchestrate Learning Circles, leveraging subject matter experts (SMEs) and fostering strong regional partnerships to enhance the impact of our global enablement strategies. You will play a pivotal role in bridging the gap between global initiatives and regional execution. Your strategic and tactical collaboration with Enablement Business Partners (EBPs) and local distribution leaders will be crucial in understanding the business needs and delivering tailored and exceptional learning experiences in the region. The ideal candidate is a thought leader in enablement with a proven history of leading and nurturing training teams, excels as a collaborative cross-functional partner, showcases effective communication abilities, and operates proficiently and competently with key stakeholders and subject matter experts. Primary responsibilities include:
- Lead and manage a team of EPs, orchestrating Learning Circles to bring enablement to the local level and maximize the effectiveness of global initiatives
- Collaborate with EBPs, Pillar Leads and Stakeholders to assess and address the learning needs of the business, ensuring alignment with global business initiatives and local requirements
- Serve as a member of the EP leadership team, providing coaching, guidance, and feedback to EPs to foster professional growth and development, equipping them with the skills and knowledge necessary to excel in their roles.
- Provide production support to the Global Delivery teams, ensuring the smooth execution of training classes in local hubs.
- Measure the impact of Learning Circles, making data-informed decisions on how to continue to iterate on the program
- Increase awareness of the Learning Circles brand, continuously selling program value to EBPs and the Field
- Work cross functionally with Delivery Teams, EBPs, REWS, GLO, GECCO, etc to deliver exceptional learning experiences
- Identify and engage SMEs within the Salesforce for Salesforce (SF4SF) community to tailor global content for regional nuances
- Act as a thought leader within GDO, contributing innovative ideas and strategies to advance our enablement and training practices
- Proven experience in a leadership role within enablement, training, or a related field.
- Demonstrated ability to manage and develop high-performing teams, often early in career individuals
- Office-Based: Atlanta or New York City office preferred.
- Strong interpersonal skills; adept in working with senior level stakeholdersStrong communication skills and attention to detail
- Strong understanding of sales and customer success groups.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Ability to quickly build positive relationships and work effectively with cross-functional colleagues
- Self-motivated, accountable, diligent and resourceful
- Change oriented. Works optimally in the face of ambiguity, shifting priorities, and rapid change.
- Strategic thinker with a hands-on approach to tactical execution.
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships and managing personnel
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Ohana culture; a team player that everyone enjoys working with and has a generous heart
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Field and Community knowledge and resource base
About the Company
Salesforce
San Francisco, CA, United States
WHO WE ARE: We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help... Read more