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Job Type
Full Time
Job Details
Job Description What you get to do in this role:
- Partner with Field Sales to support renewal touch points with the customer.
- Identify customer needs, demonstrating account management skills to guide renewal closure.
- Understand ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
- Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.
- Provide regular and accurate updates on renewal status to management and escalate when needed.
- Support customer conversation around renewal readiness, timing and general customer needs.
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
- Create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Coordinate with Legal, Deals Desk and Sales Operations to obtain approvals and finalize executable OF.
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.
- 3+ years demonstrated success in a Renewal Account Management or Customer Success capacity.
- Experience managing customer retention and adoption of a SaaS product for a territory.
- Good customer management skills including sales, account management, and customer service.
- Personal initiative to identify areas of process improvement and efficiency.
- Strong work ethic and quota achievement.
- Experience with a SaaS model focused on enterprise software preferred.
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more