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Job Details
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime. We offer on the job / shadow - based training. The hours during training will be any 8 hour shift between 8am to 8pm EST. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Primary Responsibilities:
- Supervises, analyzes, authorizes and directs the work activities for assigned employees
- Analyzes team performance results by reviewing productivity and quality of work performed by assigned unit
- Supervises and plans monthly team meetings
- Meets with individual staff members regularly to assess and align performance goals to ensure staff members are on schedule in attaining their goals
- Completes performance reviews yearly for staff
- Maintains staff job results by coaching, counseling, and disciplining employees; planning, monitoring and documenting job performance
- Develops staff by providing information, educational opportunities and experiential growth opportunities
- Responds to staff by assisting with questions; provides a course of action
- Analyzes and resolves inquiries from members and providers
- Supervises and directs work activities for assigned employees
- Responsible for maintaining an acceptable level of customer service, productivity and quality of work performed for the assigned unit
- Participates in developing, refining and implementing unit policies and procedures
- Maintains staff by orienting and training employees
- Provides data in preparation for unit budget; shares accountability for performance against operating budget
- Contributes to team effort by accomplishing related results as needed
- Identifies methods of increasing auto adjudication
- Identifies and develops the skill sets of individual staff members for further advancement
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of external / internal customer service experience within the healthcare industry
- Must be a current GEHA Supervisor with 1+ years of leadership experience
- Experience with GEHA members
- Experience with using Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime.
- 1+ years of medical claims processing experience
- 5+ years of experience with analyzing and solving customer problems in an office, claims OR customer service environment
- Reside within Kansas City, MO
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
- Ability to multi - task including the ability to understand multiple products and multiple levels of benefits within each product
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to representatives talking, computers, printers, and floor activity
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more