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Job Type
Full Time
Job Details
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurgaon, Haryana, India; Hyderabad, Telangana, India. Minimum qualifications:
- Bachelor's degree in Business, a quantitative field, or equivalent practical experience.
- 8 years of experience in technical support service delivery or vendor management.
- 6 years of experience leading technical support teams, operations,strategy, and change management.
- Ability to work non-standard hours and differing work rotations/shifts.
- Experience with advanced spreadsheet software and SQL.
- Experience executing complex strategic and operational initiatives.
- Knowledge of Google Cloud and/or other Cloud platforms.
- Ability to communicate cross-functionally to multiple teams across all levels.
- Excellent problem-solving and project management skills.
- Oversee a large vendor network distributed across different suppliers and sites. Own and manage the relationships with the GCP vendor service providers, own service delivery performance partnering closely with suppliers and internal GCP Support teams to ensure high-quality output and successful customer outcomes.
- Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders to overcome challenges.
- Act as the escalation point for internal and external escalations regarding performance and supplier relationships.
- Understand processes impacting the operation (i.e., contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
- Collaborate with executive stakeholders across a large, global organization, and execute complex strategic and operational initiatives. Lead regular business reviews ensuring sites are meeting/exceeding goals.
About the Company
Google Inc.
Mountain View, CA, United States
Build for everyone Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university... Read more