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Job Type
Full Time
Job Details
Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Main duties include call center operations and data processing for Video Central Communications system as well as connected VGT’s and components. In addition, the candidate will also support L&W field service operations and Illinois Gaming Board agents. Responsibilities:
- Customer Service Representative, taking calls from gaming agents, terminal operators and field service personnel.
- Completes computer system activities to support gaming machine installs, gaming machine software upgrades, and related service calls.
- 24/7 system monitoring of the L&W Connexus Video central communication system in accordance with the hours of operation.
- Generates system and productivity reports
- Performs various data entry routines such as updating turnover log with any unusual system occurrences.
- Coordinating, managing and executing scheduled projects as calls are received
- Working with callers 1-1 for problem solving on phone or in the lab including troubleshooting communication problems.
- Supports hotline, network management, and service call dispatch functions.
- Strong Customer Service / Call Center Experience
- Excellent organizational and interpersonal skills
- Some Data Center/Computer Operations experience preferred.
- Knowledge of Excel a plus.
- High School diploma or GED
- Ability to communicate effectively with all levels of operations
- Strong time management skills
- Experience with Unix, Win OS, SQL and Linux a plus
About the Company
Light & Wonder
Las Vegas, NV, United States
At Light & Wonder, we create the games that people want to play, wherever they are, whenever they want to play. In our pursuit of becoming a... Read more