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Job Details
If you are located within the state of Arkansas, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Community Health Worker in the Optum at Home program acts as a liaison for DSNP and CSNP members to ensure appropriate care is accessed, home and social assessments are completed, resources leveraged, and education provided. They work as part of a care team including a Nurse Practitioner, Case Manager (Behavioral Health Advocate or Registered Nurse), Care Navigator, and other supporting team members. The CHW assesses functional, social, and behavioral needs of members and collaborates to develop and implement solutions through telephonic outreach and consultations, and interdisciplinary team activities. The CHW’s primary role is to re-engage members with the health model, who are historically unable to reach. The CHW provides assessments of social and functional health issues affecting chronically ill and high-risk patients. The CHW works in collaboration with a multidisciplinary team to identify and access services to close care gaps and improve quality of life of OAH members. They help to manage health problems by coordinating health care services for these members in accordance with State and Federal rules and regulations. Ongoing care and management of members is conducted in collaboration with other care team members and includes scheduling of follow up clinician visits with member agreement. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 4 weeks of paid training. The hours during training will be 8:00am – 5:00pm, Monday - Friday. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Primary Responsibilities:
- Locate, outreach and engage members within the community that clinicians and care navigators have not been able to reach; create a positive experience and relationship with the member
- Assesses functional and social needs of members and collaborates to develop and implement solutions with the frequency established in the model of care
- Work collaboratively the multidisciplinary team to engage resources and strategies to address medical, functional, and social barriers to care
- Works closely with clinicians to help bridge the gap for these previously un-engaged members and members with whom contact was lost
- Completely and accurately document in patient’s electronic medical record
- Provide patients and family members with education regarding the need for follow up as appropriate during each patient visit
- Actively participate in organizational quality initiatives
- Participate in collaborative multidisciplinary team meetings to optimize clinical integration, efficiency, and effectiveness of care delivery
- Demonstrate a commitment to the mission, core values and goals of UnitedHealthcare and its healthcare delivery including the ability to integrate values of compassion, integrity, performance, innovation and relationships in the care provided to our members
- High School Diploma / GED or equivalent work experience
- Must be 18 years of ago or older
- Valid driver’s license
- Experience working with diverse care teams
- Ability to travel up to 10% for field-based work, if needed
- Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area, if needed
- Intermediate level of computer experience with the ability to navigate a Windows environment
- Ability to work our normal business hours of Monday - Friday 8:00am – 5:00pm with flexibility to adjust schedule based on member's needs. It may be necessary, given the business need, to work occasional overtime or weekends.
- 3+ years experience in working with at risk populations
- Field based experience
- Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, or Medical Assistant
- Bilingual fluency in Spanish and English
- CHW Certification
- Experience working in managed care
- Knowledge of Medicare/Medicaid population
- Telecommuter/work from home experience
- Reside within Arkansas
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
- Exhibit independent clinical judgment skills and the ability to consult and engage with other team members for improved patient outcomes
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more