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Job Details
Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together. As a Patient Access Representative, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. This position is full-time (40 hours / week, 7 days / week). Employees are required to work any variable, 8 to 12-hour shift between the hours of 6:00 AM - 12:00 AM EST. It may be necessary, given the business need, to work occasional overtime Our office is located at 50 Union St, Ellsworth, ME. We offer 4 - 6 weeks of paid on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities:
- Greets visitors and patients in person, or communicates by telephone, or upholding excellent customer service.
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
- Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed.
- Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily.
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed.
- Provides wayfinding instructions and assists with hospital information as requested.
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
- Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed.
- May perform other duties upon request.
- High School Diploma / GED OR equivalent work experience
- 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role, OR call center environment
- Familiarity with using computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work any variable, 8 to 12-hour shift (40 hours / week, 7 days / week) between the hours of 6:00 AM - 12:00 AM EST including the flexibility to work occasional overtime based on business need
- Must be 18 years of age OR older
- Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
- 1+ years of Registration experience in a hospital OR medical setting
- Understanding of medical terminology
- Working knowledge of insurance policies and procedures and patient care settings
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more