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Job Type
Full Time
Job Details
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 AI CRM, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.Global Enablement is the engine that empowers our Sales and Customer Success Groups to unlock their potential by creating and delivering hyper relevant training on the skills, tools, and knowledge they need to excel. In 2024, our support model for Salesforce’s Customer Success Group (CSG), comprised of Customer Success and Professional Services, is expanding and we are looking for a Vice President to lead a newly formed multi-disciplinary team. This role will be responsible for reimagining the enablement experience for our Customer Success Group, partnering closely with executives across the business to deliver hyper relevant and impactful enablement at scale.This position will report to the Executive Vice President, Global Enablement, forming part of the Global Enablement Leadership Team, and will be required to support broader organizational priorities while serving as CSG Lead. This is a senior role that will require generation thinking to drive transformation.Primary Responsibilities
- Establish a multi-disciplinary team (through both direct and matrixed reporting structures), inclusive of Enablement Business Partners, Learning Designers, Trainers, and Strategy, dedicated to supporting the enablement needs for Success and Services.
- Own the Executive Enablement Council for Customer Success and Professional Services, facilitating discussions with executives to plan and execute their enablement priorities.
- Determine the key personas to support within Customer Success and Professional Services for 2024 and their respective enablement needs.
- Build persona based learning journeys, curating or creating content where needed with key partners.
- Execute on the FY25 commitments to Customer Success as outlined in the Global Enablement V2MOM.
- Build and deliver an FY25 enablement strategy and subsequent quarterly enablement plans with key stakeholders from across Customer Success and Professional Services to address their most critical needs, including a gap analysis of enablement content.
- Stand up a relevant governance structure including appropriate stakeholders and leveraging existing processes to drive consensus and activation of priority work across Global Enablement.
- Work with executive stakeholders across Customer Success and Professional Services to determine the measurement KPIs to assess enablement impact for key personas, working with the Performance and Analytics Team to build the capabilities.
- Report on progress and impact at a global and local level to executives.
- Collaborate on the Global Enablement Leadership Team to support organizational priorities.
- 7+ years at the senior management level experience, leading managers in addition to individual contributors.
- 14+ years of professional experience in a post sales, consulting, or enablement environment.
- Experience working in or supporting post sales organizations is preferred.
- Experience working with executives with a demonstrated ability to navigate complex discussions, present ideas, and articulate thoughts with diverse audiences.
- Must be capable of dealing confidently and professionally at the executive level with the ability to respond to high-profile, high-impact needs in a way that drives stakeholder satisfaction.
- Excellent relationship builder including demonstrated ability to operate in a matrix organization where influencing skills are required.
- Ability to work well under tight timelines and manage competing priorities, programs, and rapid changes, often in ambiguous situations across our company's most complex, cross-functional initiatives.
- Demonstrated success in recruiting, growing, retaining, and leading high-caliber technical talent, with a commitment to cultivating and developing internal talent.
- Exceptional problem-solving skills with the ability to conduct deep discovery, think critically, and approach complex challenges with a strategic mindset.
- Demonstrated ability to evolve existing practices to meet changing business needs.
- Knowledge of Salesforce products is desirable.
- Degree or equivalent relevant experience required. Experience will be evaluated based on the values and behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
About the Company
Salesforce
San Francisco, CA, United States
WHO WE ARE: We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help... Read more