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Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Client Manager at Optum, you will be supporting our Provider Market Client Services Team. You will be responsible for consulting directly with clients, ensuring their overall satisfaction in the products and/or services they are utilizing while working to grow and identity areas for expansion. If you live in Southern California, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities:
- Manages ongoing contract relationships and service delivery to clients for up to 30 accounts
- Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
- Builds relationships with Provider leadership and serves as the primary point of contact for overall and day-to-day service delivery
- Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
- 3+ years of experience in a client management role OR 3+ years of experience working in healthcare operations, consulting, implementations or related role working directly with executive and/or C-suite leaders
- Currently reside within 30 miles of Los Angeles, CA
- Ability to travel up to 50% of the time across the Western United States
- 3+ years of experience in a specific account management or client management role
- 3+ years of experience working with senior level executives in the hospital/provider space
- Experience working with executive leaders at large health systems/IDNs
- Demonstrated expertise in developing client relationships especially with business owners, procurement, and executives
- Proficient analytical skills with the ability to identify root cause analysis and drive outcomes based on data
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more