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Job Type
Full Time
Job Details
Job Description Who are the Account Escalation Analyst Team? A global group of highly skilled engineers working alongside Account Escalation Managers to tackle the most complex technical issues faced by our customers. With senior-level visibility both internally and within client organizations this team is crucial in maximising customer satisfaction, maintaining product success, and delivering innovation whilst providing world-class service. We are seeking skilled recruits in India to help focus on the identification and diagnosis of emerging performance issues before they become customer-impacting and to operate as part of the wider team to ensure timely resolution to customer-impacting issues. As a Senior Performance Support Specialist you will...
- Successfully diagnose the entire technology stack, from the front-end to the back end, to determine where to start troubleshooting an issue.
- Interpret technical data to identify trends and resolve system bottlenecks
- Work on performance tuning of our web-based applications
- Liaise with clients directly and deliver great customer service instilling trust from our clients.
- Work as part of a global team and potentially travel to US for knowledge sharing.
- Demonstrated the ability to troubleshoot complex technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Working knowledge of the components in a web applications stack.
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Statistical modelling
- Data analysis
- Experience of using BigData/Hadoop
- Machine Learning
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more