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Job Details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 N 27th Ave, Ste 100, Phoenix, AZ 85027. We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule. Primary Responsibilities:
- Answers 50-70 calls from patients, resolving moderate to complex issues.
- Schedule and verify appointments in clinical information system.
- Verify and update patient demographic and insurance information.
- Send and receive tasks to Provider offices to assist patient with access to medical care.
- Receive and process; expedite stat and at-risk referrals.
- Contact patients to inform of appointment and referral status.
- Extreme high volume data entry.
- Process and resolve expedited patient complaints.
- Review and processing of medication refills.
- Proactive response to inquiries from patients, Providers, and internal medical personnel.
- High School Diploma/GED OR equivalent work experience
- Must be 18 of age OR older
- 1+ years experience with electronic medical record systems
- 1+ years experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work full-time, Monday - Friday during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
- 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Prior health care experience
- Bilingual fluency in English and Spanish
- Prior experience with eClinicalWorks EMR System
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more