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Job Details
Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together. This position is part - time (32 hours / week) and supports the Emergency department at Mukwonago campus on third shift. Employees are required to have the flexibility to work a 2-week rotation (Week One: Monday, Tuesday, Friday, and Saturday, Week Two: Sunday, Tuesday, Wednesday, and Thursday) between the normal business hours of 11:00pm-7:00am CST. It is necessary, given the business need, to work weekends and a holiday rotation. Our office is located at 240 Maple Ave, Mukwonago, WI, 53149. We offer 4 - 6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Primary Responsibilities:
- Greets visitors and patients in person.
- Communicates by telephone, upholding excellent customer service.
- Handles confidential information appropriately by protecting and disclosing information to only those authorized.
- Prioritizes by assessing and analyzing information to identify immediate emergency needs.
- Demonstrates technical knowledge and competence in the departmental procedures.
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
- Obtains appropriate applications and forms, confirming signatures are on file; Photocopies / scans documents as needed.
- Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily.
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed.
- Provides wayfinding instructions and assists with hospital information as requested.
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
- Demonstrated ability to work in fast paced and high stressed environments
- May perform other duties upon request.
- High School Diploma / GED
- Experience with using Microsoft Office Products
- Previous customer service experience in an office setting OR professional work environment
- Ability to work a 2-week rotation:
- Week One: Monday, Tuesday, Friday, and Saturday
- Week Two: Sunday, Tuesday, Wednesday, and Thursday
- Ability to work any part-time shift between the normal business hours of 11:00pm - 7:00am CST including the flexibility to work weekends and a holiday rotation based on business need
- Must be 18 years of age OR older
- Knowledge of medical terminology
- Experience with electronic medical records system
- Experience in a medical office or hospital admitting / registration office
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced and high stressed environments
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more