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Job Type
Full Time
Job Details
Job Description Overview As a customer support and liaison officer, you will be responsible for providing excellent service to our clients, resolving their issues and queries, and building strong relationships with them. You will act as a bridge between the customers, Account Executives and the internal Ethics and Compliance (E&C) team responsible for prepaid and crypto-currency linked program reviews. You will be part of a friendly and supportive team that values collaboration, learning, and innovation. Responsibilities
- Be the initial point of contact for the incoming Program Information Forms (PIFs).
- Complete the initial review and quality assurance on the incoming PIFs.
- Liaise with the E&C team and the client throughout the PIF review process.
- Engage with the client to ensure all information is gathered and ready for the E&C review.
- Liaise with the business and the clients to identify the PIF pipeline and priorities.
- Provide accurate and timely information and solutions to customers' problems and requests.
- Escalate complex or urgent cases as appropriate.
- Support the team with tracking and updating case updates in One CRM system.
- Collect and analyze customer feedback and data to identify trends and areas for improvement.
- Share customer insights and suggestions with the relevant teams and stakeholders.
- Participate in training and development programs.
- Attend regular internal meetings and provide updates on cases and priorities.
- Attend client meetings as required.
About the Company
VISA
Foster City, CA, United States
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and... Read more